An AI assistant that handles the routine questions
Support was drowning in repetitive tickets. An AI assistant now resolves the routine ones safely.
24/7
Instant answers
< 5s
Response time
100%
Escalation coverage
The problem
Most incoming tickets asked the same handful of questions, so customers waited hours for simple answers and the support team had no time for complex issues.
Our approach
We built an assistant grounded in the company's own help articles and policies, with clear hand-off to a human for anything sensitive, and an evaluation suite to keep answers accurate.
The outcome
Customers get instant answers to routine questions around the clock, and the support team focuses on the conversations that need a person.
Tech stack
- LLM APIs
- RAG
- Node.js
- Vector DB
Next case study
From three days to twenty minutes: automated invoice reconciliation
Have a problem worth solving?
Tell us what's slowing you down. We'll come back within one business day with how we'd approach it — no obligation.